DigitalSignage Online Support

Support comprises of telephone, email and remote support. Updates within the version level is also included, which will add new features and functions to the DigitalSignageOnline hosted platform.

FIRST LINE: Our first line support is available to assist DigitalSignageOnline subscribers if problems are encountered. We provide remote diagnosis and advise outcome through phone, or email.

SECOND LINE: Our first line support facility is backed up by our higher-level 2nd line support help-desk. Our second line support aims to reply within four working hours of fault report.

Support is available between Monday to Friday 9:00am to 5:00pm - GMT
(ex UK public bank holidays). Additional support contracts are available for more critical environments, and overseas customers.

For intial support assistance, please complete the form. Our first line support help-desk will be in contact with you shortly.

RESPONSE TIMES

Approx : 1 - 2 working hours for initial first line support
Approx : 1 - 8 working hours for second level remote support
Approx : 1 - 16 working hours for non-urgent support queries

EMAIL SUPPORT